PowerJet will set a new standard in Customer Support by delivering local services to customers anywhere in the world. PowerJet is the single point-of-contact for aftersales services, with a team dedicated to each customer. The customer support organization draws on the extensive experience of Snecma (via CFM) and NPO Saturn. The support organization is designed to meet all airline expectations: | | | |  |
o Customer support management team
o Field service representatives: more than 200 seasoned professionals in 40 countries
o Customer staff training, with two complete training centers, in France and Russia
o Customer Support Center (24/7)
o Technical publications in different formats (CD-Rom, online)
o Extensive use of latest technologies (web-based parts ordering, online tech publications)
o Customer support engineering
o Spare parts support
■ Warehouses in France and Russia (other locations depending on market development)
■ AOG service (24/7)
o Flight operation support
